Privacy Policy
Your privacy matters to us at Ash Grove Vector
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you supply willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Ash Grove Vector respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We handle your personal data with care and apply suitable technical and organizational measures to safeguard it. This covers safe storage, encrypted transmissions, and restricted access to personal data inside our company.
Secure Storage
Personal data is kept in protected systems with strict access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are protected by encryption to secure the exchange between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services may access it.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our practices to guard against evolving risks.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may access, correct, delete, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations depend on the data category and its original purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Financial transaction records: around seven years to meet tax and accounting needs
- Website analytics data: roughly two years and two months
- Marketing preferences: until you opt out or there is two years of inactivity
Cookies and Website Tracking
Our site uses cookies and comparable technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies assist us in recalling your preferences and assessing site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party websites or services. This privacy policy covers only Ash Grove Vector and our site. We are not responsible for how external sites handle privacy.
We recommend that you check the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When notable changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Ash Grove Vector Privacy Team
10 Rose Lane, London
London, United Kingdom W1K 6DA
Email address: [email protected]
Phone number: +44 20 7123 4567
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 5 business days.